You deposited and the balance has not changed
Start with the chain, not with the wallet. Almost every missing deposit is one of two things: a transfer the network has not finished confirming, or a transfer that arrived somewhere the address was never listening. Both are answerable from the explorer in about a minute.
Find it on the chain first
Open the explorer for the network you sent on and look up the transaction. If it is not there at all, it never left the sending wallet or exchange, and that is where to ask. If it is there and unconfirmed, the answer is the chain’s block time and patience. If it is there, confirmed, and the destination matches the address you were given, the money has arrived and only the display is behind.
The network has to match the address
A deposit address belongs to one network. The same string can be valid on several EVM chains, which is what makes this easy to get wrong: a token sent to it on a network the wallet does not serve produces a confirmed transaction that nothing credits. The funds exist, at that address, on the chain they were sent on.
The asset has to be one the wallet holds
An address that serves USDT on a chain is not an address for every token on that chain. Sending an asset the wallet does not carry produces the same result as the wrong network: a real transaction, in a place nothing is looking. The networks page lists what each chain carries here, and that list is the whole of it.
How long is normal
It depends entirely on the network, not on us. Solana settles in under a second and TON in about 5 seconds, while Bitcoin and Bitcoin Cash add a block roughly every 10 minutes. A Bitcoin deposit that has not shown up after a few minutes is early, not lost.
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Several wallets in one account, separate on-chain
Hold as many wallets as you need inside one Telegram account. Each is its own account on-chain, and nothing links them until you move money between them, so paying from one tells nobody about the others. Send to a @username or to any address.
Questions
The explorer says confirmed, so why is the balance unchanged?
Check the destination address on the explorer against the one you were given, character for character. If they match, send the hash to support; if they do not, the funds are at the address that is written there.
I sent it on the wrong network, is it gone?
It is at that address on that chain. Whether it can be moved depends on who controls the address there. The wrong-network page walks through the cases.
Does the deposit address change?
Deposits and withdrawals use separate addresses by design, which keeps the chains at either end from joining the two halves of your activity. Use the address the app shows you at the moment you deposit.
Can support speed up a confirmation?
No. Confirmation is the network’s work and no wallet operator has a way to reorder it.